General terms and conditions from 1 May 2003

Article 1. Applicability.
Article 2. Offers / agreements.
Article 3. Prices and payments.
Article 4. Shipping costs.
Article 5. Delivery address and delivery
Article 6. Warranty.
Article 7. Complaints and liability.
Article 8. Retention of title.
Article 9. Force majeure.
Article 10. Orders / communication.
Article 11. Applicable law.
Article 12. Identity of the entrepreneur.

Article 1. Applicability.
The General Terms and Conditions of Sale (hereafter: Conditions) apply to all offers, orders and agreements of Accepting an offer or placing an order on the website means that you accept the applicability of these Terms and Conditions.

Article 2. Offers / agreements.
All offers from are free of obligation and expressly reserves the right to change the prices. can not be held to its offers if the consumer, according to terms of reasonableness and fairness and generally accepted views, should have understood that the offer or quotation or part thereof contains an obvious mistake or error.

An agreement is only concluded after acceptance of your order on the website by is entitled to refuse motivated orders or to attach special conditions to the delivery.

Article 3. Prices and payments.
The prices stated for the offered products are in euros, including B.T.W and exclusive of shipping costs, or other levies, unless otherwise stated or agreed in writing.

Payment can be made in (one of) the manner (s) as indicated during the ordering process. When paying by bank transfer or giro transfer the date of payment is the date of crediting the bank account of

Payment by bank transfer must be made without discount or compensation within ten (10) days after the invoice date if it concerns deliveries within the Netherlands, and within fourteen (14) days after the invoice date if the deliveries are outside the Netherlands, unless otherwise during the ordering procedure or has been agreed in writing.
Special offer prices are valid as long as stocks last and only apply for new orders.

Article 4. Shipping costs.
The current shipping costs are stated in shipping rates under order information. The total shipping costs are always visible in the shopping cart of the website before you have completed the order, so even before you confirm the purchase. You can stop the ordering process at any time without any consequences.

Article 5. Delivery address and delivery.
Paragraph 1. You must at all times verify yourself whether the delivery address you entered in your account or when ordering is still current. The delivery address that you specify when ordering, and the email confirmation that you receive from this on which the delivery address is stated, we see as delivery address and is processed by us as such.

In the event of an incorrect delivery address, you can notify us as soon as possible by telephone or email, after which the delivery address will be adjusted. After the order has been shipped, adjustment of the delivery address is no longer possible. is not responsible for the wrong delivery address and shipping of your order to the wrong delivery address.

For re-shipping your order (second) to an adjusted delivery address, shipping costs will be charged

paragraph 2. Delivery by takes place at the time the products are ready for shipment to the consumer, as a rule this is within 24 hours for NL / 5 working days (depending on the chosen payment option), but at the latest within the legal set term of thirty (30) days after ordering, unless indicates otherwise.

As a rule, we ship your order to the postal company the same day. However, we are not responsible for the fact that the postal company takes a little longer to deliver your order to the indicated address. Various causes can be the result for the later delivery of your package, think of weather influences, sorting errors and mistakes made by the delivery person. Orders to Belgium and other countries usually also take 2 to 3 working days longer before the package is delivered to your home. does its utmost to deliver your order z.s.m to your home.

If delivery does not take place within the legally stipulated time limit, you will receive notification of the delay within 4 working days after placing the order and you have the right to terminate the agreement free of charge by means of a written or email notification. to Exceeding the delivery period does not entitle you to compensation. (Excluded is an incorrect delivery address / delivery address, if the delivery address is incorrectly stated shipping costs will be charged)

Unless agreed otherwise, delivery by means of delivery to the home address of the consumer. Delivery takes place at the moment the product is received by (or on behalf of) you.

Article 6. Warranty. guarantees that the items to be delivered meet the usual requirements and standards that can be set for them and are free of any defects. Complaints are valid for a period of 8 days after delivery.
The invoice date of serves as proof with regard to the warranty.

If the goods delivered do not comply with this guarantee, will receive the goods within a reasonable period after receipt thereof or, if returning is not reasonably possible, after written or electronic notification regarding the defect by the consumer, at the option of NewAgeWinkel. nl or to take care of recovery.

The guarantee referred to here does not apply if the defect arose as a result of improper or improper use or when, without the written permission of, the consumer or third parties have made changes or attempt to apply the goods or have used them for purposes for which the case is not intended.

If the delivered item does not correspond to what was agreed and this non-conformity is a defect in the sense of the product liability regulation, is in principle not liable for consequential damage.

Article 7. Complaints and liability.
You have the obligation to inspect the delivered products immediately, but in any case within 8 days of receipt. Any defects discovered must be reported to in writing or by email within one (1) month of discovery.

If it is shown that the products do not comply with the agreement, has the choice to replace the products in question with new products or to refund the invoice price.
If you do not wish to purchase a product for any reason, you have the right to return the product to within fourteen (14) working days after delivery and to dissolve the agreement.

Return shipments are only accepted in this case if the packaging of the product is undamaged and the plastic seal on the packaging (if applicable) has not been broken. Any payment already received by will be refunded within fourteen (14) days after the dissolution. The direct costs of returning (return) are for your account (from the consumer) unless otherwise agreed.

Excluded from return right mentioned in this article applies in the following cases:
Items made specifically for the consumer on order
CDs, DVDs and CD-ROMs whose seal has been broken
Products whose original packaging has been broken (if applicable)
Products that are visibly used or damaged by the consumer
Gemstones and minerals, Essential oils, Incense, Books, Wooden statues

Article 8. Retention of title.
The ownership of the delivered products is only transferred if you have paid all that you owe to on the basis of any agreement. The risk with regard to the products already passes to you at the moment of delivery.

Article 9. Force majeure.
Without prejudice to the other rights to which it is entitled, in the event of force majeure has the right, at its own discretion, to suspend the execution of your order, or to dissolve the agreement without judicial intervention, such by informing you in writing. parts and without being obliged to pay any compensation, unless in the given circumstances by standards of reasonableness and fairness it would be unacceptable.

Force majeure means any shortcoming which can not be attributed to, because it is not due to his fault and is not at his expense under the law, legal act or generally accepted in traffic.

Article 10. Orders / communication.
For misunderstanding, mutilation, delays or inadequate delivery of orders and announcements as a result of the use of the internet or any other means of communication in traffic between you and, or between and third parties, insofar as they relate to the relationship between you and, is not liable.

Article 11. Applicable law.
Dutch law is applicable to all rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as to these Terms and Conditions. All disputes between parties will be resolved by us as well as possible. If both parties (you as a consumer and we as a company) do not agree this will be presented to the platform ( This platform is for consumers and the entrepreneur who is outside the courtroom resolve disputes for online purchases.

Article 12. Identity of the entrepreneur. is a trade name of Chandani in Rotterdam.
Chamber of Commerce 24483184
Frits Ruysstraat 32-a
3061 MG Rotterdam
Tel: 010-4520853
VAT number: